Last updated: May 2018
Protecting your personal information is extremely important to Cute Injury. It’s especially important for our customers to trust us to look after a huge amount of sensitive information on everything from their personal details to their medical history.
The way we collect and share your information is equally important. Our customers expect us to manage their information privately and securely. If we don’t, they’ll lose their trust in us. This policy tells you how we collect and process your personal information. Please take a few minutes to read it, and show it to anyone else connected to us.
What does this policy cover?
What is personal information?
When we talk about personal information we mean information about an individual that can identify them, like their name, address, e-mail address, telephone number and financial details. It can relate to customers, employees, shareholders, business contacts and suppliers. Any reference to “information” or “data” in this policy is a reference to personal information about a living individual.
What information do we hold?
We may collect and process the following personal information about you:
|TYPE OF DATA||DESCRIPTION||EXAMPLES OF HOW WE USE IT|
Who you are
Servicing your product
Visual images & personal appearance
Lifestyle and social circumstances
Bank and/or card details
Servicing your policy
|Making sure the policy is right for you|
|Consent & preferences||Ways you want us to market to you||Marketing|
Details on the devices and technology you use
|Making sure our products and services are fit for purpose|
|Open data & public records||
|Documentary data & national identifiers||
Details about you that are stored in documents like:
|Prevent financial crime|
Where do we get our information from?
Information you give us directly (when you fill in forms or contact us by phone, e-mail etc.).
How do we use your information?
We use personal information that we hold about you:
When you apply for a product or to receive a service from us, the application form you fill out or the resulting contract may contain additional conditions relating to the way we use and process your personal information. These will apply in addition to the above uses.
In some cases, we may use systems to make automated decisions (including profiling) based on the personal information we have, or collect from others. These may include:
Using your information in accordance with data protection laws
We may use your information to:
This requires us to carry out an assessment of our interests in using your personal data against the interests you have as a citizen and the rights you have under data protection laws.
Please be aware that the personal information you provide to us, and which we collect about you, is required for us to be able to provide our services to you and without it we may not be able to do so.
How long do we keep your information for?
We’ll keep your personal information in accordance with our internal retention policies. We’ll determine the length of time we keep it for based on the minimum retention periods required by law or regulation. We’ll only keep your personal information after this period if there’s a legitimate and provable business reason to do so.
Who do we share your personal information with?
We’ll only disclose your information to:
Additionally, we may disclose your personal information to third parties:
If you’ve been introduced to us by another company we may share your information with them to enable them to:
Transferring your data outside the EU
We’ll only transfer your data to a recipient outside the EEA where we’re permitted to do so by law (for instance, (A) where the transfer is based on standard data protection clauses adopted or approved by the European Commission, (B) where the transfer is to a territory that is deemed adequate by the European Commission, or (C) where the recipient is subject to an approved certification mechanism and the personal information is subject to appropriate safeguards, etc.).
Unfortunately, sending information via e-mail is not completely secure; anything you send is done so at your own risk. Once received, we will secure your information in accordance with our security procedures and controls.
You have rights under data protection law that relate to the way we process your personal data. More information on these rights can be found on the Information Commissioner’s website. If you wish to exercise any of these rights, please get in touch with your customer services team. Alternatively, you can also use the Contact Us section of our website.
|1.||The right to access the personal data that we hold about you|
The right to make us correct any inaccurate personal data we hold about you
The right to make us erase any personal data we hold about you. This right will only apply where for example:
The right to restrict our processing of the personal data we hold about you. This right will only apply where for example:
|5.||The right to object to our processing of personal data we hold about you (including for the purposes of sending marketing materials to you)|
|6.||The right to receive personal data, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to make us transfer this personal data to another organisation.|
|7.||The right to withdraw your consent, where we're relying on it to use your personal data (for example, to provide you with marketing information about our services or products).|
Contacts and complaints
If you have any concerns about the way we process your personal data, or are not happy with the way we’ve handled a request by you in relation to your rights, you also have the right to make a complaint to the Information Commissioner's Office. Their address is:
First Contact Team
Information Commissioner's Office
Data Protection Officer
Cute Injury has appointed a Data Protection Officer to provide independent expert advice and monitor compliance with data protection laws:
Name: Mr. Husam Alkarnaz
E-mail address: firstname.lastname@example.org
Address: 3 Axis Court, Mallard Way, Swansea, SA7 0AJ
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