Making a compensation claim can be a daunting process for anyone, and perhaps the most important decision you will have to make after deciding to pursue a claim is: which personal injury solicitor should you choose?

There are many personal injury lawyers to choose from, all of which boast excellent levels of service and promise to help you on a No Win No Fee basis. But how do you know which is the best personal injury lawyer for you and your particular claim?

The below guide is designed to help you take the first steps towards finding the best personal injury lawyer – if you have any further questions please don’t hesitate to contact us below, or check out our in-depth personal injury resources.


What to avoid when choosing a personal injury solicitor…

Although there are a lot of reputable personal injury lawyers to choose from, unfortunately there are some inexperienced, incompetent and unprofessional solicitors currently operating in the UK that are to be avoided. The best way to avoid these is to focus on the accredited firms, which we explain below.

We also recommend that you avoid any company that cold calls you or sends you unsolicited text messages, as the companies that use such unscrupulous methods to contact potential clients tend to be the ones that provide an unprofessional and impersonal service that is designed purely to make as much profit as possible – not to get the best compensation deal for you.

Claims management companies

As well as personal injury solicitor firms, you can also pursue a compensation claim via claims management companies – which act as a ‘middleman’ between solicitors and clients.

There are strict rules governing how claims management companies operate. Rule 8 of the Conduct of Authorised Persons Rules states:

“Where business is introduced to a solicitor, the business must not act in a way that puts the solicitor in breach of the rules governing solicitors’ conduct.”

These rules mean that any personal injury solicitor needs to make sure that any client they pursue a claim for was not approached in an unsolicited manner such as cold calling.

Personal injury professional bodies and organisations

A sure-fire way to make sure you are only dealing with professional and trustworthy solicitors is to look for those that are accredited by respected industry bodies and organisations, such as

The Law Society

The Law SocietyThe Law Society is the biggest organisation that oversees and regulates personal injury lawyers in the UK.

The Law Society provides accreditation to personal injury solicitors who can demonstrate a high standard of service and legal representation to their clients. As such, we would always recommend that you choose a personal injury lawyer that is a member of The Law Society.

To make it easy for you, The Law Society has a full list of all the solicitors that are currently members:

They also have two accreditation badges for solicitors to use on their websites and promotional literature. These cover solicitors who are accredited for personal injury and medical negligence and look like this:

law society accredited badges

If you see either of these symbols then it is a sign that the solicitor in question is accredited by The Law Society in their chosen field. In order to be approved for accreditation by The Law Society a solicitor must be able to demonstrate the following skills:

  • Interviewing and advising clients
  • Appraising issues and assessing risks
  • Drafting and negotiation


Solicitors Regulation Authority

Solictors Regulation Authority

The Solicitors Regulation Authority ( was created by the Legal Services Act 2007 as a board of The Law Society after a report recommended that all regulatory bodies be completely separate from any professional bodies and representatives.

The SRA is the foremost regulatory body of all solicitors in England and Wales.

Association of Personal Injury Lawyers

APILAPIL ( has been representing the rights of injured people for over 25 years. It is a smaller organisation than The Law Society and has just under 4,000 members who only practice personal injury law. All members of APIL must adhere to a strict code of conduct in order to be approved

APIL is a voluntary accreditation body, and their accreditation scheme rewards personal injury solicitors who can demonstrate their competence and expertise in personal injury law.

Is it best to choose a local personal injury solicitor?

This is entirely up to you and is really a question of whether you want to choose a ‘big’ firm that is well represented across the country i.e. the type that advertises on TV, or whether you would prefer a smaller local solicitor practice.

There are pros and cons to both options – for local solicitors, the benefits are you are likely to get a more personalised service and have regular face-to-face meetings with the solicitor dealing with your claim.

The benefits of using one of the ‘big’ solicitor firms are that they are likely to have access to a lot more resources. The trade-off is that your claim will likely be one of many that they are working on at any one time so you may lose some of the ‘personal touch’.

Whether you choose a local solicitor or a big firm, you should expect to receive the same level of professionalism and high standards of legal representation.

Personal injury solicitor reviews

A good way to start to get a feel for a certain personal injury lawyer is to do a bit of research into their customer reviews.

Most reputable personal injury solicitors will have customer reviews and testimonials listed on their websites, but as these will usually be the very best reviews and customer comments it is also recommended to look them up on third party review websites.

Luckily there are a lot of these review websites to use when researching solicitors, and we recommend the following:

As with all online reviews, you should take what is written in a review with a pinch of salt. These websites are best to use to get a general idea about a prospective solicitor.

Learn more about the personal injury claims process

In order for you to find the best personal injury lawyer for your claim, it can help if you take the time to learn as much about making personal injury claims as possible. Knowledge is power, as they say, and the more knowledge you have about the process of making a claim, the more confident you will be when speaking to solicitors.

It can be daunting when first looking into any topic associated with the law, with all the legal jargon serving only to further confuse you. That’s why we’ve put together an extensive personal injury resource library, covering all aspects of the personal injury claims process.

Read some of our most popular resources below, or see the full library here: Personal Injury Resources

What is personal injury?

Personal injury claims process

What does No Win No Fee really mean

Personal injury claims time limits

Personal injury claims payout guide

Questions to ask your personal injury solicitor

Before you choose your personal injury lawyer, you should request a conversation with them – ideally face-to-face but a phone conversation will do. This is so you can get a good idea of who they are and you can begin to get a feel for how well they might treat you and your compensation claim.

Below we have outlined some of the key questions you may want to ask a personal injury lawyer before they take on your case:

What are your areas of specialisation?

Have you taken on claims like mine before? How many? What were their outcomes?

Are you the only solicitor that would be working on my claim? If not, who else will be working with you?

How long do you expect this claim to take before it is resolved?

What is your fee structure? Will you take my claim on a No Win No Fee basis? If so, what is your percentage? If not, what is your hourly rate?

How will you keep me informed of the progress of my claim?

How often do you go to court in similar claims?

Does your law firm have insurance?

Will you follow my wishes as to how I want the claim to proceed?

How confident are you in my claim? Do you think I have a good case?

Need more help?

If you have any further questions or need any further advice on choosing the best personal injury lawyer, please don’t hesitate to contact us today.

Copyright © 2018 Cute Injury, All rights reserved. This site uses cookies to improve your browsing experience. By using this site you consent to our use of cookies.